What information do we collect and how do we use it?
The types of information and uses are explained below.
When you register with our site, we may ask whether you would like to be added to our mailing list or to receive future updates from us, so that we can tell you about our services. If you are a registered user, we may use information we collect to offer personalised information when you use the website, notify you of changes to our service, ask your opinions and to help us improve our service to you.
1. Information that you provide to us
In operating our website we may collect and process the following data about you:
Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data and other communication data.
Information that you provide by filling in forms on our website, such as when you register for information or make a purchase.
Information provided to us when you communicate with us for any reason.
2. Website usage information
We receive and store certain information whenever you interact with us. We collect website usage information from a number of sources:
Our web server.
URLs passed to us when you enter our site.
Some information entered by you on forms on the website.
Internet service providers.
Search engine companies.
IP addresses & Cookies
We collect web usage information during your visits to our site including information on the date, time, page viewed or searched for, catalogues ordered, services used, referals made and other information relating to your browsing activity on our website. Where you are a registered user of our website and have logged in, we may collect web usage information to enable us to build a demographic profile. We may also use web usage information to create statistical data regarding the use of our website. We may then use or disclose that statistical data to others for marketing and strategic development purposes, but no individuals will be identified in such statistical data.
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
To meet our contractual commitments to you.
To notify you about changes to our website that may affect our service. If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you. If you are a new customer, we will only contact you when you have provided consent and only by those means you provided consent for.
3. IP Addresses
We use IP addresses to analyse trends, track users’ movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
On occasion we may gather information about your computer for our services and to provide statistical information regarding the use of our website. Such information will not identify you personally. It is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. Similarly to the above, we may gather information about your visits to the site by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on your computer as cookies contain information that is transferred to your computer. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
How We Use Your Information & GDPR
We are committed to protecting your privacy. We will only use the information that we collect about you.
On 25th May 2018 a new law known as GDPR will come into effect giving you greater control of your own data. We have put things in place to make it easy for you to inspect the data we hold on you or to remove the data totally.
Obviously it is necessary for us to collect some data about you in order to take your order, payment and delivery instructions – so some re-assurances. We will endeavour to ensure the information we hold will be accurate and up to date. If you find any inaccuracies let us know and we will correct your record or delete it if you wish.
The personal information which we hold will be stored securely in accordance with our internal security policies and the law.
We will not disclose any of the details to any other third party; to be clear – we obviously have to tell the postal service / courier the address you gave us – but that is about as far as our info sharing goes.
You can unsubscribe by clicking the “unsubscribe” button at the bottom of any email we send you. We will not e-mail you any marketing material in the future if you unsubscribe.
You can do also do the following:
Request to see the data we hold that about you.
Request that we delete all the data we hold about you.
In the event that you have made a purchase of goods from our website, we will not be able to delete you records for 12 months form the date of delivery of the goods.
Update the information we hold about you (change of address etc).
All of the above can be achieved by contacting us.
Linking to other websites
This website may contain links to other third party websites. Anonymous visit or session information may be passed to other websites for the web usage information purposes described above. None of this information can be related to an individual user of the website. The operators of other sites may collect information from you which will be used by them in accordance with their own data protection policy.
All information you provide to us is stored on secure servers. We use leading technologies and security measures to safeguard your information and keep strict security standards to prevent any unauthorised access to it. Where we have given you a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. You are responsible for keeping this password confidential.
Unfortunately, the transmission of information via the internet is not completely secure. While every reasonable precaution is taken by ourselves to protect your data, the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Changes to this policy
We do update this Policy from time to time so please do review it regularly.
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us.